Store Policy
Shipping
At Divano Fine Furniture, we strive to deliver your purchase with excellent service and flexibility, every time.
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Divano's Delivery Service is more than just the safe transportation of your purchase – it's a commitment to your satisfaction. We offer a comprehensive service designed to handle every detail and give you a seamless experience.
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Once this shipment has reached the local terminal closest to your location the carrier will call you directly to plan for delivery to your home or business. Upon delivery, be available with payment to accept the shipment during a scheduled 4 hour window period. Visually inspect the packaging and be sure to note any issues along with your signature on the delivery paperwork. There may be additional costs for adding to your order after it has been prepared for shipment, for evening or weekend delivery, and depending on your area weekend delivery is not always available. While the large majority of our orders arrive within the lead times shown, shipping times are only able to be good faith estimates due to multiple variables during transit. DivanoFineFurniture.com is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery, and we are not able to ship to PO boxes.
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Shipping charges are non-refundable once items have left our warehouse, including damaged or defective shipments. Shipping is calculated from the product subtotal before applicable taxes and discounts are applied. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.g. back road, islands etc.), missed attempted delivery charges, weekend delivery, storage fees, additional delivery services and other potential charges associated with the order.
Order Policy
We want to send your order to you as soon as possible on a day that works for you. For your convenience, all items within an order will be shipped together and we will provide an estimated delivery timeline when placing the order.
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In stock Orders take approximately 12 hours to be set up for shipment at which point you will receive an email or contact number notification.
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If there is a specific time period when you may not be able to accept delivery, you must notify us via our contact Delivery Line or Add a note to your Order summary prior to placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your orders you must notify us prior to shipment. Temporary storage may be possible; however, storage fees will apply on a per day basis and at the cost of the customer. If the customer is unreachable by phone and/or email, unable or unwilling to take delivery after 30 days of Divano's Fine Furniture efforts to inform the customer of delivery, the customer forfeits the order along with any balance paid, and Divano's Fine Furniture has full discretion on how the order's items are to be handled.
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You may login to your customer account to view order history, print receipts, and pick up tracking information and details regarding your order.
Website use
Your use of this website, DivanoFineFurniture.com (“site”), is governed by the following Terms (“Terms & Conditions”), as updated from time to time. The current version of these Terms is indicated below. These Terms constitute a legally binding agreement between you and Divano's Fine Furniture.
Payment
Customers have the ability to make a secure full payment Online Via Credit/Mastercard card, upon order completion You may login to your customer account to view order history, print receipts, and pick up tracking information and details regarding your order.
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Orders placed Feb 7th 2022, Onward will have the ability to use our Paid Upon Delivery code: POD
Through this code Customers have the ability to make a cash payment upon receiving the piece, after completion of Delivery deposit on your order.