Returns, Refunds & Cancellation
Return Policy
We want you to be overjoyed with your new purchase. If for any reason you are unsatisfied with a product you can notify us via the original Delivery Line for your order or use the contact form on our 'Contact Us' page to arrange a Solution.
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Please note products are Final Sale Unless stated otherwise, in which the shipment of a return is to be independently arranged and covered by the customer you are responsible for all redelivery costs, including but not limited to storage fees. As soon as the returned product(s) are received to our Delivery team in good condition our team will issue your refund. In order to process your return as quickly as possible we ask that you Message ("Return") to the original Delivery Line for your order, our team will provide all of the details for initiating a return.
Refund & Cancellation
Refunds can only be issued via the method of the original purchase. If original method of payment is no longer available, we will issue store credit equal to the amount of the refund. It may take up to 5 business days for credit to appear. Divano Fine Furniture cannot be held responsible for third party costs. Returns received past 30 days from the date of receipt and/or not received in original condition cannot be refunded. Shipping charges, custom and special order furniture, non-stock items and polycarbonate are non-refundable.
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Cancellation - Unshipped
You can cancel your order for a full refund before the order is set up for shipment. Please note if Cancellation is made 24 Hours after order is placed the costs of both outbound and return shipping will be reduced from your refund amount. Please note that this does not apply to Custom Orders.
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Cancellation - Shipped
You can cancel your order once it has been set up for shipment, however please be aware that the costs of both outbound and return shipping will be reduced from your refund amount. Please note that this does not apply to Custom Orders.
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